Important Notice Before Purchase

 

Thank you for choosing INDEN, where each product is handcrafted from natural materials, including deerskin leather and lacquer patterns. Our meticulous, handcrafting process ensures unique characteristics in every piece, celebrating the beauty of individuality. Before purchasing, please review the following information carefully:

 

Natural Variations

  • INDEN products are made from natural materials, which may result in slight differences in texture, color, and pattern. These are not considered defects but are part of the unique charm of handcrafted items.

Cancellation and Returns

  • If you wish to cancel or return a product due to a perceived defect, you must provide clear images of the issue. INDEN will carefully review the images and determine if the issue qualifies as a production default.

  • If the issue is not deemed a defect, our standard return policy will apply, as outlined below.

About Returns

  • Our return policy lasts 30 days. Unfortunately, we cannot offer a refund or exchange if 30 days have passed since your purchase.

  • To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging.

Refunds

  • Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund.

  • If approved, your refund will be processed and credited to your original method of payment within a certain timeframe.

  • Non-refundable Costs: Shipping and handling fees, gift box charges, and other additional costs are non-refundable.

  • Restocking Fee: A 20% restocking fee applies unless the return is due to a defect, missing part, or incorrect item.

More details about our policies at:https://www.inden-catalog.com/shipping-returns

We encourage you to review all product details and photos carefully before purchasing. Should you have any questions or require assistance, our team is happy to help ensure you select the perfect INDEN product.
Thank you for supporting traditional craftsmanship and the beauty of unique, handcrafted artistry.